Frequently Asked Questions

We totally get wanting your visit at a certain time—and when we can make that happen, we do! But to keep things running smoothly (and avoid sending our team zig-zagging all over town), we schedule within set time blocks and follow a geographic route within each block . The one exception? Puppies under 8 months old. We know consistency is key for house training, so we’ll always prioritize timing for our youngest clients. We’ll do our best to honor specific time requests when we can, but we can’t make guarantees. Thanks for understanding—we promise your pet is always our priority.

We don’t store client keys—mainly because there's no practical way to get them to the right team member at the right time and get them back afterward. So instead, we use lockboxes at the home, which keeps things simple, secure, and consistent for everyone. Don’t have one? No problem—you can grab one from us for $15. Not into the idea of a lockbox? We can use a garage code or door keypad, but keep in mind that those systems can occasionally glitch. For peace of mind, we always recommend having a backup plan—like a lockbox tucked somewhere else on your property or leaving a spare key with a trusted neighbor.

We work as a team, so while we can’t guarantee the same exact person every time, you’ll usually see the same small crew visiting your pet week to week. Our staff members have different schedules, classes, and appointments, so we can’t assign just one sitter to each home. That said, we do our best to keep everyone working close to where they live. That means your visits will almost always be handled by a familiar face - or someone who’s part of your pet’s regular crew.

Yes, absolutely! Any professional coming into your home should be, and we wouldn’t have it any other way. For your peace of mind (and your pet’s safety), we’re also certified in Pet First Aid & CPR. You can rest easy knowing your home and your furry family member are in experienced, responsible hands.

That’s fantastic—we’re excited to meet you and your pet! 🎉 Just head to the top of this page and click Book Consult to schedule your complimentary consultation. After that, click Client Login to create your portal account and get everything set up. We’ll take it from there!

Great question! We use a secure pet sitting platform called Precise PetCare to keep everything organized and in one place. Your portal account is where you'll enter important info about your pet and your home, request services, chat with your walker or sitter, and pay invoices. It keeps things simple, secure, and super convenient for both of us!

You’ve got options! You can keep a card on file and be auto-charged after each invoice, or you can pay manually using Zelle, Venmo, or CashApp—whatever works best for you. And if you’d like to leave a tip for your sitter (no pressure, but always appreciated!), you can do that too.

Your pet’s well-being is always our top priority—but so is making sure our team stays safe on the road. In cases of snow, ice, or severe weather, we’ll do everything we can to get there, but visit times may shift a bit for safety. If Harford County schools are delayed or closed, you can cancel your visit by 9:00 AM that day without being charged. If you’d like to cancel because of rain, that’s totally fine too—just keep in mind that our standard cancellation policy will apply in that case. It's suggested that if we're providing pet sitting services that you have a trusted neighbor that can get to your pet if the roads are unsafe to drive. -